you don't have to worry
We are a small brand and we consider your satisfaction a priority. We want to be sure you are happy with your product and we'll do anything to avoid any issue.
worldwide shipping: included
We ship worldwide, express shipping is always complimentary and included in our product prices. There might be some small shipping charges on smaller products with lowest prices.
Also, in any product page you will find the delivery date.
worry-free return and exchange
Just write us at firstname.lastname@example.org for any product exchange / return.
🇪🇺 EUROPEAN CUSTOMERS
- Free exchange included in the price, no costs for you. We pick up your product and ship you the new one.
- Return and refund within 14 days after delivery. Return shipping is borne by the customer.
🌎 EXTRA-EU CUSTOMERS
- We provide easy international exchange of any product. We organise everything! Customer has to pay € 35 + any customs/duties for the shipping back to Italy.
- Return and refund for 14 days after delivery. Shipping back to Italy is borne by the customer.
For any made to measure issues, sizing issues, or any issue related to the product. We offer a repair service. We usually offer this service for free, but sometimes costs may be applied, depending on the repair that has to be done.
Just write us at email@example.com and we'll help!
* important notes
All our free services are subject to obvious conditions: any returned/exchanged product must be returned to us in perfect, untouched conditions. Also, if you applied a coupon code of more than 20% discount, the free service might not be guaranteed.
About shipping times, we work on a made-to-order basis. This let us to always give you the last version of the product, and let us to save on stock and to reduce consumism. 90% of times we respect the delivery date, other times we are subject to delays not dependent on us. If you are in hurry to receive your order, please leave a note on the order.
where we have shipped
Our magnifique products are slowly conquering the world...